Knows chipsets, bus architecture & analyzes SSD failures (SATA & NVMe)

Oscilloscopes, signal generators, logic analyzers, DAQ & PnP devices, PCB rework (Soldering)

OS Whisperer: BIOS, OS installs & configs (Windows expertise implied)· Troubleshooting : Tames hardware & OS glitches

Manages tasks & sightings with ticketing system.

Maintains & updates systems for peak performance.

Resolves incidents & monitors network performance.

Coordinates security updates & software patching

Works with 3rd parties to solve problems & wipe data.

PC Builder: Crafts & configures new computers, ensuring everything functions.

Supported IT systems across platforms, monitored networks, resolved incidents & cases

Designed protocols & managed incident response for smooth resolution with complete documentation.

Coordinated Microsoft security updates, monitored software upgrades & patching.

Solved problems & wiped data with 3rd party companies

Built & configured new computers, monitored equipment & made necessary modifications.

Installed and configured computer hardware, software, systems, networks, printers and scanners

Monitored and maintained computer systems and networks.

Responded in a timely manner to service issues and requests.

Provided technical support across the company (this may be in person or over the phone)

Repaired and replaced equipment as necessary.

Stayed current on technological advances, provided suggestions for process improvement and refinement, and participated in projects and initiatives

Met all work environment requirements, including passing background checks and maintaining consistent attendance.